Privacy Policy

1. Information We Collect

To process your Form 49A (PAN Application) via offline assistance, we only collect information strictly required by the Income Tax Department of India, including:

• Personal Identifiers: Full Name, Father's Name, Date of Birth, and Gender.
• Contact Details: Active WhatsApp Number and Delivery Address for physical PAN dispatch.
• Verification Documents: Copy of Aadhaar Card, Identity Proof, Address Proof, Passport-size Photographs, and Specimen Signature.
• Payment Proof: UPI Transaction Ref / UTR number for service fee verification.

2. How Your Information Is Used

Your personal details and documents are used solely for the following purposes:

• Accurate preparation and formatting of official Form 49A.
• Submission of application data to official government authorized portals (NSDL / Protean e-Gov, UTIITSL).
• Communicating application status updates, Acknowledgement Receipt numbers, and Speed Post tracking IDs via WhatsApp.

3. Zero Server Retention & Security Policy

We adhere to a strict minimal data retention policy:

• No Public Cloud Storage: We do not store your Aadhaar copies or sensitive identity documents on public databases or external web servers.
• Data Purging: Once your Form 49A is generated, acknowledged by NSDL/UTIITSL, and sent to you, temporary files are purged from active processing queues.
• Transport Security: Document collection is handled via WhatsApp, utilizing end-to-end messaging encryption.

4. Third-Party Sharing Disclosures

We do not sell, rent, trade, or commercially share your personal data with any advertising networks, data brokers, or third parties. Disclosure is strictly restricted to:

• Authorized Income Tax Department intermediaries (NSDL e-Governance Infrastructure / Protean and UTIITSL) for official PAN issuance.
• Government regulatory or law enforcement bodies if mandated under Indian statutory law.

5. User Rights & Data Deletion

You reserve the right to request immediate deletion of transient WhatsApp chat history and document copies from our support systems once your acknowledgement receipt has been delivered.